Please read this important information about your delivery so you know what to expect and have your experience with us the best possible.
Live Arrival Guarantee (LAG)
Your order is protected under the LAG if the following terms are met:
If temperatures are below 50 degrees or above 80 degrees you must have your order held at your local post office.
If temps are below 50 degrees you must choose to add a heat pack.
We will not replace, reship, refund if you do not follow our shipping guidelines.
If your package is to be held at USPS, in addition to selecting hold at post office upon checkout, you must call your local PO and have them hold the package.
By purchasing from Reptile Restaurant you are agreeing to these terms:
Unless you choose to ship priority Mail all orders are shipped USPS first class mail.
If time is of the utmost importance we recommend shipping via Priority mail instead of first class. First class is delivered by truck whereas Priority is put on an airplane.
We ship Monday through Thursday and orders placed before noon CST will ship same day,
Your order will be packaged in a muslin bag with egg crate inside to provide a safe place for the insects to travel. The bag is then placed securely in a box for the journey. Inside the bag will be enough food for the insects to not only survive but thrive inside the box. The addition of food "gut-loads" your insects on their travels making them nutritious and ready to feed your reptile. Dubai can survive 30+ days in the box.
Delivery time is not guaranteed by USPS and generally takes 2-3 to arrive.
We are not responsible for lost or stolen packages.
We are not responsible for shipping delays.
It is the customer's responsibility to follow their tracking. This includes when package is ready to be picked up at PO due to hold.
It is the customer's responsibility to be home when your package arrives.
If you cannot be home to receive your package, you must contact your local USPS and request your package to be held.
For DOA you must contact us within 1 hour of delivery based on the USPS tracking data and provide photos of your DOA.
We are not responsible for incorrect addresses.
We are not responsible for returned packages due to incorrect address or non-pickup.
We do not ship to Florida, Hawaii or US Territories
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